Notes from Exercise 2

During the second exercise we discussed the results from our field studies including both naturalistic observations and semi-structured interviews. Our goal of this exercise is to establish requirements and define two personas, each with two scenarios in order to envision situations.

Our gathered data shows that there is a need for more information regarding both places of interest and the surroundings of the Ferry route. And since the majority of the travellers on the Ferry appreciates the view (this is what our naturalistic observations showed regarding the behaviour of the travellers during the trip) our idea is an app utlizing augmented reality technology to fully make use of the beautiful surroundings. Our primary persona was considered to be the tech-savvy it-consultant named Ben. Since our target group is tourists we decided our secondary persona to be the american architect Susan.

We then continued to define two scenarios for each persona, where each scenario captures different human activities letting us construct a table of pain points.